aq99 Terms and Conditions

To open an account on the aq99 platform and use any of its services, you must be at least 21 years of age. This platform is for users aged 21 and above only. Registration by minors is strictly prohibited, and any such account will be closed immediately.

• You must be at least 21 years of age.
• You must have a valid, personal mobile number and email address.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Each individual may operate only one account.

When creating an account on aq99, you must provide accurate and complete information. We may request documents for identity verification at any time. Withdrawals may be temporarily held until the verification process is complete.

• Only one account per person is permitted — duplicate accounts will be confiscated.
• Keep your account password completely confidential; sharing it with a third party is your responsibility.
• If you suspect unauthorized use of your account, contact support immediately.
• Opening an account in a corporate or collective name is prohibited.

aq99 offers deposit and withdrawal facilities through Bangladesh's most widely used mobile banking and banking services. All transactions are secured with SSL encryption.

Deposit Terms

• Minimum deposit: ৳200 (for each method).
• Deposits must be made from an account registered in your own name — third-party payments are not permitted.
• Deposited funds are added to your account after successful verification.
• There is no processing fee on deposits — however, your payment provider may charge a fee.

Withdrawal Terms

• Minimum withdrawal: ৳1,000.
• Withdrawals are typically processed within 1 hour.
• Withdrawals must be made to the same payment method used for the deposit.
• Withdrawals may be temporarily delayed if identity verification has not been completed.
• aq99 reserves the right to hold any withdrawal if fraudulent activity is suspected.

New members at aq99 receive a 100% welcome bonus on their first deposit, up to ৳8,000. Please read the following conditions carefully before claiming a bonus.

Wagering Requirement

• A 10× wagering requirement applies on the bonus amount (not on the deposit plus bonus).
• Example: ৳1,000 bonus × 10 = ৳10,000 must be wagered before withdrawing bonus winnings.
• Withdrawals from the bonus are not permitted until the wagering requirement has been met.
• Different rules may apply to bonus wagering in certain games — see the details of each promotion.

General Bonus Policy

• Each promotion may be claimed only once per member.
• aq99 reserves the right to cancel a bonus if bonus abuse is suspected.
• Promotion terms and conditions may be changed or cancelled at any time.
• Earning bonuses through referrals in exchange for commission is prohibited.
• VIP members receive enhanced benefits — see the VIP page for details.

aq99 ensures a fair and transparent gaming environment for all members. Our game engines use Random Number Generator (RNG) technology, which makes every outcome independent and unbiased.

• Every game result is completely random and not predetermined.
• Any game result caused by a technical error may be voided.
• If a disconnection occurs during a game, it will resume from the last saved state.
• Betting limits are set according to each game's own rules.

The following activities are strictly prohibited on aq99. Violating these rules will result in permanent account closure and forfeiture of all balances.

• Creating or operating multiple accounts.
• Placing artificial bets or using "arbitrage" methods to circumvent bonus terms.
• Using computer programs, bots, or automated software.
• Attempting unauthorized access to another member's account.
• Exploiting system vulnerabilities or knowingly taking advantage of errors.
• Using third-party payment methods or gift cards.
• Coordinating with other members to influence game outcomes.
• Using the platform for money laundering or illegal financial activities.

aq99 gives the highest importance to protecting your personal information. We do not sell your data to any third party. For more details, please read our Privacy Policy.

• We use SSL encryption to keep all your data secure.
• Documents collected for account verification are stored on secure servers.
• You may request a review or correction of your personal information at any time.
• The cookie policy is part of our privacy policy — by using the platform you consent to the use of cookies.

aq99 reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Evidence of any prohibited activity is found.
• False information was provided at the time of registration.
• Identity verification fails.
• Long-term inactive account (no login or transaction for more than 365 days).
• The account holder requests closure of their own account.

After account closure, any available balance (subject to bonus conditions being met) will be arranged for withdrawal through the usual method, provided the reason for closure is not fraud.

aq99 and its partners will not be liable in the following cases:

• Loss caused by internet disconnection, technical errors, or unexpected server downtime.
• Loss resulting from unauthorized access to your account by a third party, if caused by your own negligence.
• Any misunderstanding or unmet expectations regarding game results.
• Delays or failures by third-party payment providers.
• Any loss resulting from the user's own negligence or failure to comply with the terms and conditions.

aq99 believes gaming should be for entertainment, not as a solution to financial problems. We encourage our members to play responsibly. For more details, visit our Responsible Gaming page.

• You can set your own spending limits.
• Self-imposed breaks and self-exclusion options are available.
• If you are experiencing personal or financial problems due to gambling, please contact support.
• No services are available for those under 21 years of age.

aq99 reserves the right to change, amend, or update these terms and conditions at any time. For important changes, we will endeavour to notify members.

• Updated terms will take effect as soon as they are published on this page.
• Continued use of the platform after any changes will be considered as your acceptance of the new terms.
• If you do not agree to the new terms, you may request that your account be closed.

If you have any questions about these terms and conditions or would like to clarify anything, our support team is always ready to help.

• 24/7 Live Chat Support — Log in to aq99 directly and start a chat.
• Email: [email protected]
• Support is available in both Bengali and English.

Our support team takes every question or complaint seriously and works to provide a prompt resolution. Our goal is to make your experience at aq99 the best it can be.