aq99's Privacy Policy

aq99 is a secure and reliable online betting platform operated for players in Bangladesh. We take the privacy of our users seriously and are committed to protecting their personal information.

The purpose of this Privacy Policy is to fully inform you about what kind of information aq99 collects, why it collects it, how it is used, and what measures are taken to protect your information. We believe that transparency is the foundation of trust.

This policy is an integral part of our Terms and Conditions. By creating an account on the site or continuing to use it, you acknowledge this policy.

---

aq99 collects various types of information to operate its services properly. This information falls into two main categories:

2.1 Information You Provide Directly

Information you provide yourself when you create an account or use our services on the platform:

• Full name and national ID card or passport details
• Date of birth (for age verification — only those aged 21 or above may register)
• Valid email address
• Mobile number
• Address and country details
• Payment details such as bKash, Nagad, Rocket, or bank account information
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you use the aq99 site, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Traffic source and navigation patterns on the site
• Cookie and session data
• Transaction history and betting activity logs
• Time spent on the site and page visit information

---

aq99 uses collected information for specific and legitimate purposes. Those purposes are described in detail below:

3.1 Account Management and Verification

Information is used to create, manage, and verify your account. Age verification and identity confirmation are an essential part of our platform's security.

3.2 Financial Transaction Processing

Payment information is used to process your deposits and withdrawals smoothly. Financial transactions on aq99 are handled via bKash, Nagad, Rocket, and bank transfers, and SSL encryption is used to ensure the security of every transaction.

3.3 Customer Service and Support

Information is used to resolve any issues you have and to provide 24/7 live chat and email support ([email protected]).

3.4 Fraud Prevention and Security

Information is used to identify suspicious activity, protect accounts, and ensure platform security. This is essential to safeguard the interests of all our users.

3.5 Service Improvement

By analyzing user experience, aq99's services, interface, and functionality are continuously improved.

---

aq99 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete financial transactions.
• Technology Partners: Information may be shared on a limited basis with technology service providers for operating the site's infrastructure.
• Legal Obligations: Information may be disclosed when required to comply with applicable law or a valid directive from an authority.
• Fraud Prevention: Information may be provided to relevant agencies to assist in investigating fraudulent activity.

Third parties with whom information is shared are also contractually bound to maintain equivalent privacy and security standards.

---

To ensure the security of your information, aq99 has adopted multiple layers of protection:

• SSL/TLS Encryption: All data transfers are conducted through encrypted channels.
• Secure Server Infrastructure: Data is stored on secure and reliable servers.
• Access Controls: Only authorized personnel have access to the information they need.
• Regular Security Reviews: Regular security assessments are conducted to identify system vulnerabilities.
• Fair Play Assurance: All games and betting activities are conducted in a transparent and impartial manner.

---

aq99 uses cookies to improve the functionality of its platform. Cookies are small text files stored in your browser that help enhance your experience.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the site, such as maintaining your login state.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to collect site usage statistics, which help us improve our services.

6.2 Cookie Controls

You can accept or reject cookies at any time by changing your browser settings. However, disabling essential cookies may limit some functionality of the site.

---

aq99 retains your personal information only for as long as necessary:

• For active accounts, information is retained for the entire duration the account remains active.
• Even after an account is closed, certain information may be retained for a set period to meet legal obligations.
• Financial transaction records may be retained for an extended period for audit and fraud prevention purposes.
• Information that is no longer needed is securely deleted or anonymized.

---

As a user of the aq99 platform, you have the following rights regarding your own information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If there is any error in your information, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though this may be limited where legal obligations apply.
• Right to Restrict Processing: In some circumstances you can request that the processing of your information be restricted.
• Right to Object: You can object to your information being used for specific purposes.

To exercise these rights or for any information-related request, contact our support team: [email protected]

---

aq99's services are intended only for those aged 21 or above. We do not knowingly collect any information from minors. An age verification process is followed at the time of account registration.

If it comes to our attention that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account.

---

The aq99 website may contain links to external or third-party websites. These external sites have their own privacy policies over which aq99 has no control. You are advised to review the privacy policy of these sites before visiting them.

---

aq99 reserves the right to update or change this Privacy Policy as needed. For any significant changes:

• The updated policy will be published on this page.
• The "Last Updated" date at the top of the page will change.
• For significant changes, a notification may be sent to the registered email address.

Continuing to use the site after changes are made will be considered acceptance of the updated policy. You are therefore advised to review this page regularly.

---

If you have any questions, comments, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Via the site's 24/7 live chat support
• Language: Support is available in Bengali and English

Our support team will give your inquiry proper attention and aim to respond as quickly as possible.